Sorin
Sales Administration Team Manager
If you don’t exit your comfort zone, then the developing areas are shrinking considerably for you. If you don’t accept the fact the work comes first and the rewards later, probably nothing will happen. You can learn a lot by trying and making mistakes. Everything may not be pitch perfect from the start, but you need to be strong and to focus on the good parts from every test and trial.
Andreea
Trainer
We asked our newcomers to rate our onboarding, and we are proud to report an average of 9/10. Of course, we will use their feedback for improvement. At the same time, we take is as a sign that working remotely does not alienate us, if we don’t allow it to. Remembering that at the other end of the e-mail/call conference is fellow human being who, in this case, might feel a little overwhelmed, will make us more inclined to extend a helping hand, welcoming them into the team.
Gabriel
Commercial Conditions Analyst
My expectations regarding my internship at Michelin were related to the development opportunity that the company could offer me. Specifically, because the field in which I was going to work was something new for me, I was interested in the possibility of improving and practicing my existing skills and, at the same time, having the chance to experiment and learn new things.
Costin
Process Engineer
Mentoring is a collaborative relationship that occurs between an experienced employee (a senior) and an employee who is willing to learn and to develop his or her career.
This was my case too: I wanted to develop my people management skills, so I chose a few topics for which I needed help, to better understand some perspectives. As a result, it was a very successful tool; I received advice for real situations where I needed to identify new ways of thinking and reacting.
I got personalized recommendations for books, podcasts, articles, and courses that could help me further develop these people management skills. It was all in a very safe and confidential environment – 1 to 1 meetings with my mentor.
Sorin
Sales Administration Team Manager
Bucuresti
Gabriel
Commercial Conditions Analyst
Bucuresti
MISSION: Acts through the correct management of clients, allowing the correct issuance of customer documents.
MAIN RESPONSIBILITIES:
• Client Account Management: cooperates with the Commercial Department; correctly and timely sets customer accounts (creation, modification, cancellation, or reactivation);
• Manages commercial conditions: sets prices, commercial conditions, and payment of the amounts due;
• Issues corrective documents: analyzes errors generated by incorrectly applied prices or commercial conditions; monitors the reasons that generated the corrections in the related files and explains them on request;
• Solves complaints regarding customer accounts;
• Ensures the traceability of financial transactions in accordance with the regulations in the respective countries;
• Participates in auditing the processes of the prices and commercial conditions, in the self-evaluation of the internal control and collaborates with the auditors and the representative of the quality guarantee process.
MISSION: Assists customers and service providers, for our fleet operators’ activities, seeking solutions to meet their needs with efficiency, agility and quality, while respecting the company values.
MAIN RESPONSIBILITIES:
• Provides operational support to the customer or service provider through different channels (phone, chat, email, etc.).
• Assists the Dealer/Customer/Partner/provider with any question regarding: problems, training, compliance, escalations, usage of monitoring equipment, tools, offers and/or operational procedures, billing.
• Performs the first triage (troubleshoot technical issues or inquiries) and steers the Dealer/Customer/ Partner/Provider to the right department/individual.
• Keeps the customer’s records up to date; assists with system requests; starts and schedules Service Orders.
• Organizes deployment of enhancements to existing offers or new offers with the dealer/ customer/ partner /provider
• Supports the delivery or removal of equipment via multi-channel assistance following the scheduling process.
• Answers questions on billing and invoice disputes (divergent values, payment schedule, duplicate payment, equipment issues, transfer of ownership etc.)
MISSION: Delivers the best customer experience, according to Michelin values and defined service level.
MAIN RESPONSIBILITIES:
• Captures, records and commits customer orders according to customer needs, agreement and defined service level; Proposes product alternatives in case of phase-out or shortage;
• Captures customer’s requests & claims; analyses and provides issue resolution or appropriate answer;
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
• Shares recurring problems with the relevant internal partner(s) in order to find solutions.
• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
• Applies standards and procedures (including internal control rules & embargo).
