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We deliver best in-class services to our customers in an efficient and timely manner.
Our services: Customer data management (CDM)​​​​​​​, Commercial Terms and Conditions (CTC), Invoicing RT & OE and Services (SES & OnCall), Support Level 1&2, Credit & Accounts Receivable

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Diverse careers for unique paths

Anca

Regional Team Manager

Regional Team Manager
Michelin is the right place!

During the years spent in Michelin I had the CHANCE TO BE manager, friend, trainer, auditor, colleague, employee … so many roles that give me so many EXPERIENCES.

I was promoted 3 times, I had the opportunity to be involved in everything I asked for, I proposed and implemented new approaches, I traveled, coordinated projects and had a lot of fun. I continue to learn every day and I am proud to say that I manage a beautiful team working for more than 60 different states.

We are nice colleagues, ready to welcome YOU in our team! Michelin is the place where you can really grow, be listened to, be considered an important part of this nice Group. I would add that Michelin has the best tires I have ever had and the cutest mascot! So, MICHELIN IS YOUR PLACE!

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My career path in Michelin
Our employees The highlights
Career path

Other testimonials

Sorin

Sales Administration Team Manager

You can learn a lot by trying and making mistakes
Sorin , Sales Administration Team Manager
Grapan Sorin

If you don’t exit your comfort zone, then the developing areas are shrinking considerably for you. If you don’t accept the fact the work comes first and the rewards later, probably nothing will happen. You can learn a lot by trying and making mistakes. Everything may not be pitch perfect from the start, but you need to be strong and to focus on the good parts from every test and trial.

Grapan Sorin

Andreea

Trainer

A good word and a virtual smile can go a long way.
Andreea , Trainer
Andreea Avram

We asked our newcomers to rate our onboarding, and we are proud to report an average of 9/10. Of course, we will use their feedback for improvement. At the same time, we take is as a sign that working remotely does not alienate us, if we don’t allow it to. Remembering that at the other end of the e-mail/call conference is fellow human being who, in this case, might feel a little overwhelmed, will make us more inclined to extend a helping hand, welcoming them into the team.

Andreea Avram

Gabriel

Commercial Conditions Analyst

Michelin is a place where you matter, no matter what degree you have. Your opinion matters.
Gabriel , Commercial Conditions Analyst
Profile photo

My expectations regarding my internship at Michelin were related to the development opportunity that the company could offer me. Specifically, because the field in which I was going to work was something new for me, I was interested in the possibility of improving and practicing my existing skills and, at the same time, having the chance to experiment and learn new things.

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Costin

Process Engineer

Mentoring helped me develop
Costin , Process Engineer
Costin testimony photo

Mentoring is a collaborative relationship that occurs between an experienced employee (a senior) and an employee who is willing to learn and to develop his or her career.

This was my case too: I wanted to develop my people management skills, so I chose a few topics for which I needed help, to better understand some perspectives. As a result, it was a very successful tool; I received advice for real situations where I needed to identify new ways of thinking and reacting.

I got personalized recommendations for books, podcasts, articles, and courses that could help me further develop these people management skills. It was all in a very safe and confidential environment – 1 to 1 meetings with my mentor.

Costin testimony photo
Grapan Sorin

Sorin

Sales Administration Team Manager

Bucuresti

Andreea Avram

Andreea

Trainer

Bucuresti

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Gabriel

Commercial Conditions Analyst

Bucuresti

Costin testimony photo

Costin

Process Engineer

Bucuresti

We Recruit

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SALES ADMINISTRATION ANALYST

MISSION: Acts through the correct management of clients, allowing the correct issuance of customer documents.

MAIN RESPONSIBILITIES:
• Client Account Management: cooperates with the Commercial Department; correctly and timely sets customer accounts (creation, modification, cancellation, or reactivation);
• Manages commercial conditions: sets prices, commercial conditions, and payment of the amounts due;
• Issues corrective documents: analyzes errors generated by incorrectly applied prices or commercial conditions; monitors the reasons that generated the corrections in the related files and explains them on request;
• Solves complaints regarding customer accounts;
• Ensures the traceability of financial transactions in accordance with the regulations in the respective countries;
• Participates in auditing the processes of the prices and commercial conditions, in the self-evaluation of the internal control and collaborates with the auditors and the representative of the quality guarantee process.

Lady in red next to a locker

Services and Solutions Administrator

MISSION: Assists customers and service providers, for our fleet operators’ activities, seeking solutions to meet their needs with efficiency, agility and quality, while respecting the company values.

MAIN RESPONSIBILITIES:
• Provides operational support to the customer or service provider through different channels (phone, chat, email, etc.).
• Assists the Dealer/Customer/Partner/provider with any question regarding: problems, training, compliance, escalations, usage of monitoring equipment, tools, offers and/or operational procedures, billing.
• Performs the first triage (troubleshoot technical issues or inquiries) and steers the Dealer/Customer/ Partner/Provider to the right department/individual.
• Keeps the customer’s records up to date; assists with system requests; starts and schedules Service Orders.
• Organizes deployment of enhancements to existing offers or new offers with the dealer/ customer/ partner /provider
• Supports the delivery or removal of equipment via multi-channel assistance following the scheduling process.
• Answers questions on billing and invoice disputes (divergent values, payment schedule, duplicate payment, equipment issues, transfer of ownership etc.)

Export Sales Advisor

MISSION: Delivers the best customer experience, according to Michelin values and defined service level.

MAIN RESPONSIBILITIES:
• Captures, records and commits customer orders according to customer needs, agreement and defined service level; Proposes product alternatives in case of phase-out or shortage;
• Captures customer’s requests & claims; analyses and provides issue resolution or appropriate answer;
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
• Shares recurring problems with the relevant internal partner(s) in order to find solutions.
• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
• Applies standards and procedures (including internal control rules & embargo).

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