We deliver best in-class services to our customers in an efficient and timely manner.
Our services: Customer data management (CDM), Commercial Terms and Conditions (CTC), Invoicing RT & OE and Services (SES & OnCall), Support Level 1&2, Credit & Accounts Receivable
Discover the job opportunities within Order to Cash:
Sales Administration Analyst
MISSION: Acts through the correct management of clients, allowing the correct issuance of customer documents.
MAIN RESPONSIBILITIES:
• Client Account Management: cooperates with the Commercial Department; correctly and timely sets customer accounts (creation, modification, cancellation, or reactivation);
• Manages commercial conditions: sets prices, commercial conditions, and payment of the amounts due;
• Issues corrective documents: analyzes errors generated by incorrectly applied prices or commercial conditions; monitors the reasons that generated the corrections in the related files and explains them on request;
• Solves complaints regarding customer accounts;
• Ensures the traceability of financial transactions in accordance with the regulations in the respective countries;
• Participates in auditing the processes of the prices and commercial conditions, in the self-evaluation of the internal control and collaborates with the auditors and the representative of the quality guarantee process.
Services and Solutions Administrator
MISSION: Assists customers and service providers, for our fleet operators’ activities, seeking solutions to meet their needs with efficiency, agility and quality, while respecting the company values.
MAIN RESPONSIBILITIES:
• Provides operational support to the customer or service provider through different channels (phone, chat, email, etc.).
• Assists the Dealer/Customer/Partner/provider with any question regarding: problems, training, compliance, escalations, usage of monitoring equipment, tools, offers and/or operational procedures, billing.
• Performs the first triage (troubleshoot technical issues or inquiries) and steers the Dealer/Customer/ Partner/Provider to the right department/individual.
• Keeps the customer’s records up to date; assists with system requests; starts and schedules Service Orders.
• Organizes deployment of enhancements to existing offers or new offers with the dealer/ customer/ partner /provider
• Supports the delivery or removal of equipment via multi-channel assistance following the scheduling process.
• Answers questions on billing and invoice disputes (divergent values, payment schedule, duplicate payment, equipment issues, transfer of ownership etc.)
Export Sales Advisor
MISSION: Delivers the best customer experience, according to Michelin values and defined service level.
MAIN RESPONSIBILITIES:
• Captures, records and commits customer orders according to customer needs, agreement and defined service level; Proposes product alternatives in case of phase-out or shortage;
• Captures customer’s requests & claims; analyses and provides issue resolution or appropriate answer;
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
• Shares recurring problems with the relevant internal partner(s) in order to find solutions.
• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
• Applies standards and procedures (including internal control rules & embargo).